RESEARCH

Publications & Papers

Academic research and thought leadership in technology, logistics, and digital transformation

Research Papers

Improving IT Service Management: A Case Study of the Help Desk Process

This research paper analyzes IT service management practices and proposes improvements for help desk processes in enterprise environments.

Aug 2017 Managing Process and Systems
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Thesis

Logistics Last Mile Parcel Delivery Service Innovation

Research thesis examining innovation in last-mile delivery services to meet evolving customer demands, focusing on on-location delivery solutions.

November 2019 Henley Business School